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Distract, Interrupt, Intercept, Disrupt

March 29, 2011 by Rosa Say

Occasionally I’ll imagine being in corporate life again.

It’s usually a fleeting thought, for I quickly switch back to counting present blessings, but it does reoccur, and to be completely truthful, I always imagine being in charge! My wish to take over normally arises when I’m getting frustrated by certain bad work habits I see in the workplaces I visit; simple fixes not taken, and often because no one realizes those habits are so insidious — left unchecked, they can snowball into a dysfunctional work culture.

So I try to be empathetic instead, and I coach more, and gently. I suggest testing the new tools I’ve learned to use since I left that work world, for they’ve been working so wonderfully within our OIB (‘Ohana in Business) work cultures of Managing with Aloha.

Most of the best tools have nothing to do with tweaking new technologies, and they return us to simpler practices. They’re really about the disruption of previous habits.

The Interruption List

One of those tools, learned in the very early days of my starting Say Leadership Coaching, helped me enormously in keeping focused on the right things at the right time, for I built my business at the same time I was writing MWA and figuring out how to get it published as a first-time author. The ‘tool’ was paper and pencil, and learning the simple discipline of keeping track of any and all interruptions on a scratchpad I kept at hand while I was supposed to be working.

SIDEBAR: Credit for the Interruption List goes to Paul and Sarah Edwards, for I discovered their working at home bible, Secrets of Self-Employment; Surviving and thriving on the Ups and Downs of Being Your Own Boss, while trolling the shelves at Borders Bookstore one day. It was one of the first books I’d ever bought to retrain myself with a newer, more entrepreneurial mindset, and it illuminated all the bad habits and traps you can easily fall into while working from home.

The distractions which cause us to stall and procrastinate occur everywhere of course, whether we work in the office, at home, or remotely: What we need to fix, is the shakey hold we have on our own attention.

I was amazed at how long my list could be when the day was over — long, embarrassing, and just plain dumb!

My Interruption List delivered two kinds of aha! magic: It illuminated bad habits which previously were invisible, and it helped me create far better ones. Instead of getting up for a drink of water a zillion times, I began to keep an insulated bottle of iced water at my desk. I turned off my email alert bell, and when that still didn’t work for me I turned off my web access altogether.

My Interruption List has consistently delivered as my work variables changed: I still use it. When I’m working with new people, I log down their questions every time they knock on my door (or ping me on my ‘virtual office hour’ chat), and I’m able to discern why recurring queries continually come up (which are different from good questions). I catch on to why certain interruptions are actually red flags, like when I was the one who forgot to pass on critical information! I stop adding complexity, in favor of replacing.

There are times the stark emptiness of my list is telling too: Time flew by, because I was in the zone, and work was amazing that day! I’ll ask myself why, and if it was a strength on fire, for if so, it’s a time framing I want to duplicate more often, setting myself up for more frequent successes.

Signal or noise?

Interruption used to be a negative word in my vocabulary, but not anymore: It asks, signal or noise?

It might still be the noise of process newness of some kind, but when you track it, and evaluate it, distracting interruption becomes a signal you interpret, and then act on. You intercept bad habits, and cut them off at the pass. You disrupt your automatic pilot, wake up some sacred cows and put them out to pasture.

Try turning your negatives with these words into positives: Distract, Interrupt, Intercept, Disrupt. All it takes is paper and pencil at first, but wow, the signals can wake up your focus and productivity in an amazing way.

Did you catch this on Ho‘ohana Aloha? Breakthrough-your-business Word for the Day: Disrupt.

And we’ve only been talking productivity here (well, mostly)” imagine how these words might alter your radar in managing others when converted to the proactive coaching interruption of a positive expectancy…

Archive Aloha ~ a few related postings:

  1. ‘Imi ola ~ Choose Your Change
  2. Learn a 5-Step Weekly Review, and Make it your Habit
  3. When Made to Stick Will
  4. Cultivating a Well-Behaved Mind
  5. A Good Ruthlessness x3

‘Imi ola ~ Choose Your Change

September 1, 2010 by Rosa Say

Aloha, and happy September. You been in good spirit while I’ve been gone?

September 1st is the 244th day of the year (since this is not a leap year). That means we have 121 days to go in 2010, a bit over 33%. Here’s what I suggest: Choose your change and find that you are a much happier person by the time 2011 comes knocking, regardless of what might be going on in your family, your workplace, your neighborhood, or in the rest of the world.

Kīhei Blu

Choosing change of your own design is a very smart strategy, an ‘Imi ola, create your best life kind of strategy. [Literally; ‘Imi (seek) ola (life)… Hō‘imi means “look for better and best.”]

You can choose big change (get a new job, move to a new city), or you can choose little change (get a different haircut, move the furniture around). The important thing is that you are the one who is doing the choosing. It goes without saying (but I’m going to say it anyway, to be crystal clear about this) that whether big or small, you’ll opt for bright-outlook change that will give you a more positive expectancy about the future to come. You will also be choosing to Ho‘o, and make your change-of-choice happen.

One of my all-time favorite quotations is this one by organizational change pioneer Richard Beckhard: “People do not resist change; people resist being changed.” In other words, we must feel we’re the ones in control, whether simply for balance, or so we’re able to take charge, and re-correct when we feel we need to. We resist when we feel the reins of control and self-determination may slip out of our hands.

When we work on a plan of our own design we don’t feel helpless, directionless, or victimized. Even when we screw up, we can say we were experimenting or exploring, and learning —and we were! Decisions to change can’t be totally wrong or ill-advised if they were generated within our own wants, needs and purposes because we are not, by nature, self-saboteurs. Our survival instincts will always kick in and serve us well.

Beckhard’s quote is written within the cover of my current journal as a self-prompting; I’ve read, and reread his words often during the past year to ask myself, “What are you resisting now? Why?” and then, “What can you do about it?” because I don’t believe that avoidance works well; avoidance is a twin sister to procrastination. There’s always something I can pry out of hiding: I’ll identify my resistance, choose my change and get moving again.

And you know what? Great stuff has happened for me this past year, both because of the ‘Great Recession’ and in spite of it. I’ve chosen to focus on certain things, and ignore, or bring a better ending to others. I’ve simply believed, heart and soul, that I can choose my own destiny and work on creating and shaping it. Then I do!

Choice ~ your choice ~ is the white magic of ‘Imi ola, and there’s plenty to go around. So go make your own magic in September; it’s a fine month for it.

If you want a bit more help with self-determination, and making a “plan of your own design” these two posts from the archives may help:

  • Weekend Project: Hō‘imi your Trusted System
  • Learn a 5-Step Weekly Review, and Make it your Habit

Cultivating a Well-Behaved Mind

September 22, 2009 by Rosa Say for Say “Alaka‘i”

Mindfulness. Such a beautiful word. Who doesn’t want to be more mindful?

Yet what does that mean exactly?

I’m going to resist the urge to look it up. Fact is, I’m not that curious, for I don’t want to get distracted (which I’m thinking would be less than mindful). I am very content to get pretty literal with this one: Mindful has got to be ‘fullness of mind.’

We can feel blissful contentment when we reach mindfulness. However ‘fullness of mind’ is something you can only get to if your mind is behaving in the way it serves you best. It is the fullness of YOUR mind. We want the bliss of contentment and satisfaction with our thinking, and not a fullness to bursting that represents overwhelm.

So here’s the question of the day:
As a manager seeking more practice in self-leadership, how do you get your mind to behave?

I have three suggestions, but this is one of those thinking-out-loud postings for me, and I’d love to have you weigh in: You may want to look away for a few moments and try to answer the question for yourself before reading more… I’ll wait. How do you get your mind to behave? What instantly comes to mind for you?

Plant Panorama

Ready to compare notes with me?

1. Beat Procrastination: Eliminate Distraction

Turning an unconditional regard on my own habits, beating procrastination would probably top my list. I know that I have to stop forsaking long-term goals in favor of short-term desires, replacing self-indulgence with self-discipline. I mentioned the sneaky culprit earlier: Distraction. Where my attention goes, I go. So I suspect the more distraction I eliminate, the better I will get at overcoming procrastination. Logical sure, but easier said than done.

Outsmarting temptation is a biggie here. I know a manager who calls this “pulling a Ulysses.” Remember how Ulysses tied himself to the mast of his ship to resist the seduction of the Sirens’ song? He was limiting his ability to behave badly later. A common example these days: Don’t go shopping if you want to save money. Another: Stay offline with all social media tabs closed when you shouldn’t be socializing.

How do YOU beat procrastination?

2. Get More Impatient: Harness Discontent

I’ve mentioned impatience before, as a word the contrarian in me absolutely adores. Impatience reveals that valuable bias for a sense of urgency.

Most of us need more patience in our relationships with other people ”“ I’ll give you that. However I really think we need more impatience when it comes to the work that we individually do: Too much patience gets to be another way we procrastinate. We say we’re “still learning” or we’re “trying to be more open-minded,” when we’re really stalling, stuck in the mental gymnastics of not making a decision fast enough.

When I recognize that my mind begins to rant, I’m not as quick with stifling the discontent now. I ask myself why the rant (other people or me?) and then why not (why not be impatient?) Absolutely no coulda, shoulda, woulda allowed. Choose. Be decisive. Git ‘er done and move on.

Do you see the value of allowing more impatience into your thinking?

3. Turn Everything Into a Story

This is admittedly a new approach for me, one I am still testing. In my case this is also a way for me to channel that “still learning” affliction I know I do have into something productive and fascinating so I will be more self-motivated by some process.

This started with my study of Daniel Pink’s A Whole New Mind: I am fully aware that I’m a left-brainer by nature, and I am working on cultivating my right braininess. Pink says that the aptitude of Story is “context enriched by emotion. Story exists where high concept and high touch intersect.” To me, that means “Head, meet gut instinct: I want you two to get along.”

The woo-woo stuff aside (which is good, trust me. I recommend the book) I look at Story from the reality of all situations having a “once upon a time,” a grand adventure, and a “happily ever after.” The well-behaved mind will start something, execute it, and most important, finish it. (That was pretty left-brained logical, wasn’t it.) I also have that good impatience with stories: I want to get to the end, so it begs the grand finale and gets the glorious finish to happen sooner versus later (no thinly disguised procrastination).

Does that make sense to you?
Still learning this one, and all open-minded contrarians are welcomed to chime in!

So your turn now:

How do you think we managers can cultivate a well-behaved mind?

Let’s talk story; I’d love to hear from you.

My mana‘o [The Backstory of this posting]
Each Tuesday I write a leadership posting for Say “Alaka‘i” at The Honolulu Advertiser. The edition here on Talking Story is revised with internally directed links, and I can take a few more editorial liberties. What will not change? That we talk story!

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