In Hawaii we say “mahalo” to say “thank you.” As a value, mahalo is thankfulness as a way of living our lives.
Peter Davidson has a good post up at Be Connected, where he relates how saying mahalo to your customers right now can help with your “customer intuition”:
“Thursday is Thanksgiving here in the US. I am reminded that the coming holidays are an excellent time to grow your customer intuition. More than an opportunity to send another tin of popcorn, the holiday season is an opportunity to connect personally with your customers.” —Peter Davidson
Read the rest of Peter’s article, Six Questions to Ask Customers, here.
He makes a great point, however his post got me thinking about the ways I should be saying mahalo to my own customers right now just to say it, and let them know I do appreciate them ”“ period. Don’t let the opportunity of this Thanksgiving season pass you by.
*If you have a copy of Managing with Aloha (thank you!) Mahalo as a Hawaiian value is covered in Chapter 16.