Being a hospitable person is something that my mother taught me at a very young age. Whenever we had people over for company, my mother always, always offered them a drink and a snack. My friends loved to come over to my house because my mother kept the cookie jar full and within reach of our little hands. My mother passed away when I was fourteen, but not without teaching me that valuable lesson of being a giving person. It’s also interesting to know that Liz Strauss has a similar story to share about hospitality in her post, Making Space For Other People.
As I sit here and reflect on what hospitality means to me, I start to wonder how much better the world would be if each and every one of us was taught hospitality at a young age. What if it were a class like English or Math? Do you think the business world would be different? I really think a class on hospitality would make a huge difference in how we interact with each other. Some say that you can’t learn to be nice, being nice just comes naturally, but I beg to differ.
Hospitality and customer service go hand-in-hand and for those of you who know me, you know that customer service is near and dear to my heart. When I first started writing over at CustomersAreAlways, I thought I would simply be sharing my experiences about all those years I worked in customer service and perhaps provide a tip or two. Little did I know that I was opening myself up to a whole new world of teaching others to be passionate people and sharing those passions with others. In essence, passion leads to being more helpful and hospitable. And when we are more helpful and hospitable, we create a sense of peace within ourselves and thus spread that peace to others.
Guest Author: Maria Palma, author of The Good Life and CustomersAreAlways for KnowMore Media. The links I have just shared with you are for posts in which Maria recently shared her goals – always a terrific way to meet an author if Maria’s name is new to you!
Mark your calendars: Maria will be back on Monday, July 16th, when I have invited her to host her every-Monday Customer Service Carnivale here at Talking Story!