Aloha,
This article has been updated, and now appears within my company portfolio.
You can read it here:
5 Essentials Employees Need to Learn — From You
The articles and essays I currently publish can be found on www.ManagingWithAloha.com (RSS)
Thank you for your visit,
Rosa Say
Workplace culture coach, and author of Managing with Aloha, Bringing Hawai‘i’s Universal Values to the Art of Business: Learn more here.
How perfectly timed!
I’ll be training a new supervisor three of the next five weeks and I’m excited about it. Thank you for your fortuitously timed post!
Aloha Rich, good to have you stop by!
That new supervisor of yours is the one fortunate to have you care for them; the fact that you say, *I’m excited about it* is huge! You are already bringing an attitude of aloha to those three weeks ahead of you, and you will both reap much reward from your optimism and enthusiasm.
I’ve been reading your blog for a while now Rich, and you bring such thoughtfulness and ho’ohana-rich intent to the way you manage; hana hou!
Super Heroes and Super Powers: 5 for Friday
I blogged this week about what we expect from customer service operatives. James Shewmaker made the following observation in the comments: “How you treat your employees affects how they treat your customers – and employees are a form of customer who can also go to the competition.”
Good add Pete – and James! mahalo nui for sharing it here. You put together a good listing Pete, and I’m adding the permalink here for this conversation once it drops off your main page:
http://www.greatcircle.com.au/2007/05/29/ten-customer-service-maxims/
Your #7 speaks volumes: Your job is important; that’s why customers come to you. Treat yourself with respect and learn your job well.
New to management: 2 Learning Hit Lists
After re-visiting 5 Things Employees Need to Learn—From You last week, this past Monday’s post got me thinking, how would this list be any different, if the new employee was a manager? Initially, I thought, it won’t. New managers are
Get permission or ask for forgiveness?
I’ve just done a guest spot for the http://www.CrankyMiddleManager.com newsletter which was sent out today by Wayne Turmel. Each month, Wayne will ask a readers’ question of a guest he’d once featured on his CMM broadcast, and I was his