1. says

    Rosa, this is a good quote. It reminds us that all business is performed by real people. The process and the technology should enable that personal interaction, not get in the way.

  2. says

    What did you think of it Greg?
    I have the book by co-founder Dave Smith in my stack to read, per the recommendation of Chris Bailey; it’s called To Be of Use, The Seven Seeds of Meaningful Work – sounds like a true ho’ohana kind of book!

  3. says

    Good words Steve. There are many others we could add to those of “process and technology” … policy … rules … automatic pilot … sacred cows …
    “I really do believe every human being has serious value.” – Elaine Brown